Privacy Policy

01 Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name and email address
• Payment information (processed securely via Stripe — we do not store card details)
• Usage data and interaction logs with our AI tools
• Device and browser information collected automatically

02 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services (including Seedance Lab)
• Process transactions and send related information via Stripe
• Send service updates, security alerts, and support messages
• Monitor and analyze usage patterns to enhance user experience
• Comply with legal obligations

03 Data Sharing

We do not sell your personal data to third parties. We share data only with trusted service providers who assist in operating our services, including:

• Stripe — for secure payment processing
• Analytics providers — for aggregate usage insights (e.g., Google Analytics)
• Cloud infrastructure providers — for hosting and storage

We may also disclose information if required by law or to protect the rights and safety of SynCerebro, LLC and its users.

04 Cookies & Tracking

We use cookies and similar tracking technologies to:

• Maintain your authenticated session
• Remember your preferences
• Collect anonymous analytics data

You can control cookie settings through your browser. Disabling cookies may affect some features of our services.

05 Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account data at any time by contacting us at the email below.

06 Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of certain data processing activities

To exercise these rights, contact us at privacy@syncerebro.com.

07 Security

We implement industry-standard security measures to protect your data, including TLS encryption in transit and secure storage at rest. However, no method of transmission over the Internet is 100% secure.

08 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

09 Contact

For privacy-related questions or requests, please contact:

SynCerebro, LLC
Email: privacy@syncerebro.com